Ongoing Website Maintenance & Support

It’s exciting once you have your new (or revamped) website launched. You will no doubt want to have someone to call when you have questions, someone to maintain updates, security and backups.

What is the Website Maintenance Package?

It is designed to give you peace of mind once your site goes live, or even for an existing site. There are plenty of elements involved in the upkeep of a website, and most importantly, there are plenty of security considerations.

Ensuring your website system and software is up to date can be a time-consuming process, and even more so if you are not familiar with what needs to be done. Regular website backups and security monitoring is vital.

We have the ESSENTIALS package which will cover the – well, essentials! We also have the BETTER package, and then the PREMIUM. If you want the ‘burger with the lot’, there’s the ULTIMATE package. Each package offers a varied range of services. No contracts involved and you can cancel anytime.

We like to offer this ongoing support to ensure your website remains safe and operates well – and so you can get back to doing what you do best – running your business!.

Our Ongoing packages include our time for your website maintenance. Each package includes a set amount of time per month for any changes or updates. If your allocated time is not used during a month, it rolls over to the next month (maximum of 12 months rollovers).

I encourage all clients to engage in one of the Website Maintenance Packages – I recommend this to all clients so that their site is never sitting using an out-dated version of WordPress, Themes, or Plugins, hence best security protection and performance of the site, without any interruption to the site, and without you needing to worry about any of it.

Alternatively, you can opt for “by the hour” service ($110 per hour) where you nominate to have the updates done on an ad-hoc basis – however keep in mind that in between, your site is vulnerable to security issues, hackers & malware.

Basic

For small businesses and startups who need a worry-free website, keeping your site secure and up-to-date, handling the technical details
$69/ month
  • WordPress Core updates
  • Plugins, themes and framework updates
  • Malware checks
  • Security Monitoring 24/7
  • Daily backups

Standard

For small businesses who need the backend looked after, minor monthly updates, and peace of mind that it's all done for you
$99/ month
  • Everything in the Basic plan, plus:
  • Yearly report on updates performed, malware scans, backups completed and items needing attention
  • Monitoring of spam and spam comments
  • Broken Link scanning & redirects
  • Monthly allowance of 15 minutes of changes/additions to site, ie. add photo, change text, etc

Premium

Ideal for small-medium businesses with eCommerce and Membership websites that require extra support and regular updates
$199/ month
  • Everything in the Standard plan, plus:
  • Weekly monitoring of your website, making sure your website is kept up to date, secure and functioning well.
  • Quarterly report including updates preformed, malware scans, backups completed and items needing attention
  • Broken Link scanning & redirects
  • Monthly allowance of 45 minutes of changes or additions to site, ie. edits, add a photo, change some text, etc

Ultimate

This plan is suite to more complex sites, or clients who need things added to the site regularly, and require one-on-one attention
$399/ monthly
  • Everything in the Premium plan, plus:
  • Email marketing platform integration
  • Uptime monitoring
  • Bundle of premium products to secure, optimise and improve your website
  • Performance Tuning
  • Google Analytics Reporting
  • Database optimisation
  • Security monitoring and threat mitigation
  • Monthly allowance of 60 minutes of changes or additions to site, ie. edits, add a photo, change some text, Post a blog each month

Select your Website Maintenance Package

Perhaps you need urgent website maintenance? The one-off package will help restore your site to a functioning state.

Keep in mind that in between these one-off maintenance services, your site could have vulnerabilities or poor performance.

We do recommended you engage in one of our maintenance packages to ensure your website is always working well, kept up to date and avoid any security issues.

One-Off Maintenance

$389/on request

  • This one-off package includes:

  • 1 x Website Full Backup
  • 1 x Security & Malware scan
  • Update WordPress
  • Update Existing WordPress plugins
  • Update Theme
  • Update Woocommerce (if applicable)
  • Website ‘Health check’
  • Detailed Report
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